1. Who we are

Naledi Home Care ("we", "us") is a professional cleaning company based near Your service area hub. This policy explains how we handle personal information when you use our website, book services, join our team, or contact us (including WhatsApp).

2. Information we collect

Account details: name, email, phone, password (stored hashed).
Booking details: service address, coordinates, preferred times, notes, and payment method preference.
Team applications: documents you upload (ID, clearance, CV, proof of address).
Technical data: session cookies, approximate IP for security/rate-limiting, and optional browser push subscriptions if you enable notifications.
Messages you send via in-app chat or WhatsApp handoff (including pre-filled context).

3. How we use information

Provide, schedule, and track cleaning bookings.
Communicate status updates, support replies, and service notices.
Verify team members and manage assignments and payments.
Secure the platform (session expiry, rate limits, fraud/abuse prevention).
Improve our service area planning (e.g. out-of-area coverage votes).

4. Sharing

We share booking and contact details with assigned team members and operations staff only as needed to deliver the job. We do not sell personal data. Hosting, database, and infrastructure providers process data under our instruction. Lawful requests from authorities may require disclosure.

5. Retention & security

We keep booking and account records as long as needed for service delivery, accounting, and legal obligations. Passwords are hashed; sessions expire after inactivity. Upload access is restricted to authorised roles. No method of transmission is 100% secure — please use a strong unique password.

6. Your rights (POPIA)

Under South Africa's Protection of Personal Information Act (POPIA), you may request access to, correction of, or deletion of your personal information (subject to legal retention needs). Contact us at hello@localhost or WhatsApp .

7. Cookies & similar tech

We use essential session cookies for sign-in. Optional push notification subscriptions store a device endpoint so we can send booking updates. You can disable notifications in your browser or device settings.

8. Changes

We may update this policy. Material changes will be reflected by the "Last updated" date on this page.

Privacy Policy