1. Agreement

By creating an account or booking a service with Naledi Home Care, you agree to these terms. Naledi Home Care is a professional cleaning company: we deliver services with our trained team — we are not a marketplace connecting you to independent freelancers.

2. Service area

We currently accept bookings within approximately 30 km of Your service area hub. Addresses outside this area may be declined or waitlisted. Use the coverage map to check eligibility.

3. Bookings

Quotes shown in the app are estimates based on the service and options you select.
Final scope depends on access, property condition, and extras confirmed on site.
You must provide accurate address and contact details and reasonable access on the scheduled day.
Cancellations or reschedules should be made as early as possible via the app or WhatsApp support.

4. Payment

Payment is typically due after job completion, via EFT (using your booking reference) or wallet/cash send to , unless otherwise agreed. Unpaid balances may restrict future bookings. Team job rates are internal and may differ from client totals.

5. Conduct & safety

Clients and team members must treat each other respectfully. We may refuse or end a job if conditions are unsafe, illegal, or abusive. Valuables should be secured before service. Report issues promptly so we can investigate.

6. Liability

We take reasonable care when delivering services. Liability for proven damage caused by our negligence is limited to the amount paid for the specific booking, except where South African law does not allow limitation. We are not liable for pre-existing damage, normal wear, or issues outside our control (access denied, utilities off, extreme weather, etc.).

7. Accounts

You are responsible for keeping login credentials confidential. Sessions may expire after inactivity for security. We may suspend accounts that abuse the platform, submit fraudulent documents, or violate these terms.

8. Team members

Applicants may be asked for identity and clearance documents. Engagement is subject to approval and operational need. Job offers and rates are managed by operations.

9. Contact

Questions about these terms: hello@localhost or WhatsApp .

Terms of Service